CRM for Towing Companies

• The problem

  A stranded driver calls at night, hits voicemail and dials the next tow company.

  In Kompot.ai

  On the Full Service plan a voice agent answers at any hour, asks where the car is, what it is and what happened, and transfers the call to the on-call dispatcher. The recording, the transcript and a summary land on a new contact.

• The problem

  The pickup location is scribbled on paper, and the tow operator calls back to ask where the car is.

  In Kompot.ai

  Each tow is a job with the pickup address, the drop-off, a time window and the assigned driver. The driver opens it in the phone's browser and reads the vehicle, the plate and the dispatcher's note about the exit or the mile marker.

• The problem

  An impounded vehicle leaves the lot, and nobody billed the storage days or kept the release.

  In Kompot.ai

  Keep the impound as a job with its own stages: towed in, held, released. Storage days go on the invoice as a line from your price list, and the owner signs the release form electronically from a QR code at the gate.

• The problem

  Motor clubs and body shops send steady work but get invoiced weeks late, from memory.

  In Kompot.ai

  Each account is a contact with all its tows listed under it. Create the invoice from the finished tow the same shift and send a payment link; the overdue flag shows which accounts are slow to pay.

• The problem

  An owner complains about a scraped bumper, and the hook-up photos are only in the driver's phone.

  In Kompot.ai

  The driver attaches photos to the job before loading and after drop-off. When the complaint arrives, the office opens the job and sees the car's condition at pickup, the time and who was behind the wheel of the truck.

What you keep on record

Towed vehicles

Make, model, color, plate and VIN noted on the tow job, with photos taken before loading and at drop-off.

Impound and releases

The date towed in, who ordered the tow and the signed release form, kept on the impound job with its documents.

Commercial accounts

Motor clubs, body shops, dealerships and property managers as contacts, each with its own tows and invoices.

Tow rates

Hook-up fee, per-mile rate, winching, after-hours calls and storage per day in the price list.

Questions owners ask

Can drivers see the tow details in the truck?

Yes. A driver opens the job in the phone's browser: pickup and drop-off addresses, the vehicle, the plate and the dispatcher's notes. They add photos and move the tow to the next stage, and dispatch sees the change on the board.

Will it answer calls when the dispatcher is on another line?

A voice agent can, on the Full Service plan. It follows your instructions, collects the location and the vehicle, and can transfer the call to a person. Every call is recorded and transcribed, and a workflow can notify the dispatcher or create a task.

How do I handle impounded vehicles and storage fees?

Keep each impound as a job that stays open until release. Add the storage days to the invoice from your price list, take payment by link or record it by hand, and have the owner sign the release form electronically; the PDF stays with the job.

Can I bill motor clubs and repeat accounts separately from cash calls?

Yes. Each account is its own contact, and its tows and invoices sit under it. Send invoices with a payment link as the tows close, and use the overdue flag to see which accounts still owe you for last month's calls.