Digital employees
AI employees for small business: on the phone, in chat, in the system
A digital employee is AI that takes on a clear part of the work: answering calls, handling messenger chats, working with records. It works from what you gave it and within the permissions you set.
What it does
In a small company the same people do the work and answer customers. While they are on a job, calls go unanswered, messages wait, and in the evening someone still has to enter it all into the system. Digital employees give the first response. A voice agent answers incoming calls. An AI employee replies in WhatsApp, Telegram, Facebook Messenger and website chat. An AI assistant inside the system answers questions about your data and performs actions on records. All three stay within the limits you set, and the first two can hand over to a person.
Voice agent on the phone
Answers incoming calls at any hour, in the voice and the language you chose. It talks with the caller, collects the details you need and can transfer the call to a person. The recording, the transcript and a summary remain after the conversation.
AI employee in chats
Replies to customers in WhatsApp, Telegram, Facebook Messenger and website chat. It relies on your instructions and the knowledge-base pages you attached, and it can look at the records of the customer it is writing to.
AI assistant inside the system
Works with your team, not with customers. Ask it a question about your data and it answers; ask it to do something with records and it does, but only with the tools you allowed.
You set the permissions
You decide how far each one may go. For the AI employee in messengers you set the permitted actions for each channel or leave it read-only. The AI assistant inside the system uses nothing but the allowed tools.
A person at the difficult moment
The voice agent can transfer a call to a person. The AI employee in messengers, when it is not sure, turns the question into a task for a person and keeps that person's answer as a rule for the next time.
Everything leaves a trace
What the AI did can be checked afterwards. A call leaves a recording, a transcript and a written summary on the customer's record, the caller is saved as a contact marked as a lead, and messenger chats are kept in the customer's log.
How it works
Decide what to hand over
Pick the part of the work that eats your day: calls nobody answered, the same questions in messengers, or routine work with records.
Brief each of them
Describe in plain language how each one should behave. Choose a voice and a language for the voice agent; attach knowledge-base pages for the AI employee.
Set the permissions
Choose which actions the AI employee may take in each channel and which tools the AI assistant uses. You can start with read-only.
Check and correct
Read the summaries and transcripts, and answer the tasks the AI passes to you. Each of your answers becomes a rule it will apply next time.
Good to know
- Digital employees are available only on the Full Service plan; neither Free nor Business includes AI.
- The voice agent only answers incoming calls. It does not place calls on its own and does not book appointments during the conversation.
- They work with what you gave them: instructions, knowledge-base pages, your records. Other questions go to a person, so someone on your staff still has to deal with those tasks.
Which plan includes it
Digital employees are part of the Full Service plan: $499 a month, up to 25 users, every feature, telephony, and we set everything up for you. Included each month: 60 minutes of the voice agent ($0.45 for each further minute) and 10 million tokens of built-in AI ($5 per further million input tokens, $25 per further million output tokens). Or connect your own Claude or GPT account and pay for it yourself.
Compare plansQuestions and answers
- How do the three AI employees differ from each other?
- In where they work and for whom. The voice agent talks with callers on the phone. The AI employee exchanges messages with customers in WhatsApp, Telegram, Facebook Messenger and website chat. The AI assistant is for your team: it answers questions about your data and performs actions on records.
- Can an AI employee do something I did not allow?
- Its actions are limited to what you switched on. In messengers you choose the permitted actions for each channel, for example creating contacts, tasks, opportunities or invoices, or you leave it read-only. The AI assistant inside the system uses only the allowed tools.
- Will digital employees replace my people?
- They take on first answers and routine entries, not responsibility. The voice agent can transfer a call to a person, the AI employee turns unclear questions into tasks for people, and the decisions you did not entrust to AI stay with your team.
- Will I have to pay an AI provider separately?
- Only if you choose to. AI runs on the built-in models with a monthly allowance that comes with the plan. The other option is to connect your own Claude or GPT account, and in that case you pay that provider yourself.
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