CRM for Auto Repair Shops

• The problem

  The car is on the lift, extra work turns up, and the owner does not answer the phone.

  In Kompot.ai

  Send the extra work as an estimate built from your price list. You see when the owner opened it and whether they approved or rejected it, and that approval stays on the customer's record if the bill is questioned at pickup.

• The problem

  A returning customer says the brake pads were done here last year, and nobody can find the ticket.

  In Kompot.ai

  Each car sits on the customer's record with make, model, year, plate and VIN as custom fields, and every past repair order is listed below with its notes and photos. The service advisor sees what was replaced and when before writing a new order.

• The problem

  The front desk cannot tell which bay is about to free up and which car is waiting on parts.

  In Kompot.ai

  Every repair order is a job with a technician, a time window and a stage you name yourself: checked in, diagnosis, waiting for approval, waiting for parts, in work, ready. The board shows the whole shop floor at once.

• The problem

  The car is ready, but the owner finds out only when they call to ask.

  In Kompot.ai

  When the job moves to ready, a workflow sends the owner a message, and the invoice goes out with a payment link. They pay by card before they arrive, and handing over the keys does not turn into a line at the counter.

• The problem

  The state inspection or the next service comes due, and the customer goes to the shop that reminded them.

  In Kompot.ai

  Keep the inspection date and the next service date as fields on the customer. A scheduled workflow messages them ahead of time with a link to your booking page, so the visit lands in your calendar and not in another shop's.

What you keep on record

Customer vehicles

Make, model, year, plate, VIN, engine and the mileage at the last visit, as custom fields on the customer.

Repair orders

Each visit is a job with the driver's complaint, the technician, the stage, notes and photos of worn parts.

Approvals

Estimates with the time they were viewed and approved, plus a signed repair authorization when you want one.

Labor and parts price list

Labor operations, diagnostic fees and common parts in the catalog, ready to drop into a repair estimate.

Questions owners ask

How do I record a vehicle's make, model, plate and VIN?

As custom fields on the customer: text fields for make, model, plate and VIN, a date field for the next service. A customer with two cars gets two sets of fields, and each repair order names the car it was opened for.

Does the customer have to sign to approve extra work?

Not necessarily. An estimate records when it was viewed and when it was approved or rejected. If you want a signed repair authorization, send it from a document template for e-signature; the audit trail and the PDF are kept.

Can technicians update a repair order from the shop floor?

Yes. A technician opens their job in a phone's browser, adds a photo of the worn part and a note, and moves the repair order to the next stage. The front desk sees the change on the board right away.

Can customers book a diagnostic slot online?

Yes. Publish a booking page with your free slots for diagnostics, scheduled service or inspection. The customer picks a time, the visit appears in the shared calendar, and you open the repair order when the car arrives.