CRM for Car Detailing Businesses

• The problem

  A ceramic coating slot is held for a customer who never shows up.

  In Kompot.ai

  Take a deposit before you block the bay: send a separate deposit invoice with its own payment link and bill the balance on a second invoice. A customer who came through your booking page also gets email reminders before the appointment.

• The problem

  Price questions arrive on WhatsApp, Messenger and the website chat, and each one gets a different answer.

  In Kompot.ai

  All channels land in one conversation history per customer. Saved replies carry your package descriptions, and the quote goes out as an estimate built from the price list — sedan, SUV or truck, with add-ons as separate lines.

• The problem

  A customer claims the scratch on the door was not there before the detail.

  In Kompot.ai

  Photograph the car at drop-off and attach the photos to the job, with notes on swirl marks, stone chips and stains. For bigger work, send a vehicle condition form for e-signature before you touch the paint.

• The problem

  Coating customers never come back for the maintenance wash their warranty depends on.

  In Kompot.ai

  Keep the coating product and the application date as fields on the customer. A scheduled workflow sends a reminder with your booking link when the coating inspection or the maintenance wash comes due.

• The problem

  Before-and-after photos sit in a detailer's phone gallery and never reach the office.

  In Kompot.ai

  The detailer opens the job in the phone's browser and uploads the photos straight to it. They stay in the customer's history: proof of what the paint correction achieved, and a reference the next time the same car rolls in.

What you keep on record

Car and paint condition

Make, model, color, paint type and known defects as custom fields on the customer.

Coatings and film

Which coating or protection film was applied, on which panels and on what date, with the warranty card stored as a document.

Before-and-after photos

Drop-off and finished photos attached to each detailing job and kept in the customer's history.

Packages and add-ons

Wash, interior, correction and coating packages by vehicle size in the price list, ready for a quote.

Questions owners ask

Can customers book a detail online themselves?

Yes. The booking page shows your free slots, the customer picks one, and it lands in the shared calendar, which syncs with Google Calendar. For day-long jobs such as coatings you can offer the page for consultations only and confirm the bay after the deposit.

How do I take a deposit for a coating or a film job?

Issue the deposit as its own invoice with a public payment link; the customer pays it by card through Stripe or PayPal. The balance goes on a second invoice when the car is handed back. A deposit taken in cash is recorded by you as a partial payment.

Where do a car's before-and-after photos end up?

On the job. A detailer uploads them from a phone, and they stay in the customer's history next to the notes on the paint. The next detailer sees how the car looked last time before picking up a polisher.

Does it work for a mobile detailer with a van and no shop?

Yes. Each job has an address and a time window, so a driveway appointment sits on the calendar with the customer's location. Everything opens in a phone's browser, including the invoice you send before you pack up the van.