CRM for Nail Salons

• The problem

  A client books a manicure and arrives with another salon's gel to soak off, wanting extensions and art.

  In Kompot.ai

  A saved reply asks every new booking the same things: is there old product to remove, extensions or natural length, plain color or a design. The answers stay in her conversation log, and the visit goes on the calendar with enough time for the real work.

• The problem

  Her set has grown out, she did not rebook, and she takes the first free table at another salon.

  In Kompot.ai

  Keep the date of the last set or fill as a field on the contact. When the fill is due, a scheduled workflow sends her a message with the link to the booking page, so she picks a slot with her own technician before the regrowth sends her elsewhere.

• The problem

  A client sends a photo of a lifted nail, and nobody can tell who did the set or with which base.

  In Kompot.ai

  The photo arrives in her conversation log, next to the note from that visit: technician, base, gel and shade used. A task goes to the same technician to fit in a repair, and your repair terms sit in a saved reply instead of being argued over in chat.

• The problem

  The reference photo went to the front desk's chat, and the technician first sees it when the client sits down.

  In Kompot.ai

  Every picture a client sends through WhatsApp, Telegram or website chat is kept on her contact. The technician opens the card from her phone the evening before, sees the design and how complex it is, and knows which gels and foils to have at the table.

• The problem

  One technician knows the client reacts to a certain base coat; the one covering for her does not.

  In Kompot.ai

  Sensitivities and the products that suit her are custom fields on the contact, not somebody's memory. Whoever takes the visit reads them on the card, together with her shape, length and the notes from the last set.

What you keep on record

Nail card

Shape, length, favorite shades and the base and gel system that holds on her nails, as custom fields on the client.

Sensitivities

Reactions to a base, a gel or a primer and what was used instead, where any technician reads them before starting.

Designs and photos

Reference pictures she sent and photos of finished sets, kept as files and in the conversation log on her contact.

Price list

Removal, fills, full sets, extensions, repairs and nail art tiers as items that go straight into an invoice.

Questions owners ask

Can the system remind clients when their fill is due?

Yes. Store the date of the last set or fill in a field on the contact and set up a scheduled workflow. When the date comes round, it sends her a message with your booking link, or creates a task for the technician to write personally.

Can clients book a full set online, or only simple manicures?

The online booking page lets a client pick a free time slot. For work that depends on the details — removal of old product, extensions, a complex design — it is worth confirming the length of the visit in the chat, and the answers stay on her contact.

Where do photos of finished sets and client references go?

On the client's record. Pictures she sends in a messenger are kept in her conversation log, and a technician can attach photos of the finished set as files. Next time, both of you look at the same picture of what she had.

Will my technicians manage it between clients, with gloves on?

It opens in a phone's browser, so there is nothing to install. Between clients a technician checks who is next, reads the nail card and the reference, and after the set adds a short note with the products and shades used.