CRM for Lash & Brow Studios

• The problem

  A client asks for the same set as last time, and the map of curls and lengths was never written down.

  In Kompot.ai

  Keep the lash map on the contact as custom fields: style, curl, lengths from inner to outer corner, thickness, adhesive. Add a photo of the finished set. On her next visit any artist in the studio reads the map before picking up the tweezers.

• The problem

  She books a fill, arrives with a handful of extensions left, and the slot is too short for a full set.

  In Kompot.ai

  Publish your fill rule in a public knowledge base category and keep it as a saved reply. The date of her last set is a field on the contact, and a scheduled workflow messages her with the booking link while the visit still counts as a fill.

• The problem

  A new client reacts to the adhesive, and there is no record that a patch test was offered.

  In Kompot.ai

  Record the patch test date and its result as fields on the contact. Before the first set she signs your consent form from a document template — by link at home or by QR code in the studio — and the signed PDF with its audit trail stays on her record.

• The problem

  Clients wet their lashes the first evening and then blame the studio for poor retention.

  In Kompot.ai

  A workflow sends your aftercare rules as a message right after the visit: no water or steam at first, no oil-based remover, brush daily. The message is in her conversation log, so a retention complaint starts from what she was told.

• The problem

  A solo artist loses new clients because messages go unanswered during every long set.

  In Kompot.ai

  The online booking page lets a new client pick a free slot while you are working. Questions about classic versus volume or how long a lift lasts are covered by saved replies that you send between clients, with every messenger gathered in one place.

What you keep on record

Lash map

Style, curl, lengths by zone, thickness and adhesive as custom fields on the client, with a photo of the finished set.

Patch tests

The date and outcome of each adhesive or tint patch test and any sensitivities, on the client's card.

Brow card

Shape notes, tint or henna mix and how long the lamination solution stayed on, kept from one visit to the next.

Consent and aftercare

The signed consent form as a PDF document and the aftercare message she received, both in her history.

Questions owners ask

Can I keep each client's lash map and adhesive on file?

Yes. Create custom fields on the contact for style, curl, lengths, thickness and adhesive, and attach a photo of the set. The fields are the same for every client, so a colleague covering your day reads them without asking you.

Can clients sign a consent form before their first set?

Yes. Turn your consent text into a document template. Send it by email or link the day before, or let her scan a QR code when she arrives. The signature, the audit trail and the PDF are kept with her lash map on the same contact.

Can it remind clients before their fill window closes?

Yes. Keep the date of the last set in a field and let a scheduled workflow message her with your booking link when the fill is due. It can also create a task for you to write to her personally.

I work alone from one room. Is this too much system for me?

No. Start on the Free plan with your client list and your deals, opened in your phone's browser between appointments. The rest comes with the paid plans, and the AI employee that answers messages while you work is part of the Full Service plan.