CRM and business software · Beauty & Personal Care
CRM for Beauty Salons
Hair, nails, brows and skin under one roof — one client card for all of them, a shared calendar for every chair and table, and a front desk that answers every channel from one place.
Free forever for up to 3 users. Paid plans from $199 a month.
What goes wrong, and what we do about it
A salon with several services lives on its front desk. The same client sees a colorist, a nail technician and a brow artist, and each of them knows a different piece of her. The weeks before the holidays and prom season are booked solid, then January is empty. When bookings sit in a paper book and client chats sit in each specialist's own phone, the salon owns neither its schedule nor its client base.
The problem
A stylist leaves, and her clients leave with her — their numbers and chats were in her personal phone.
In Kompot.ai
Clients write and call the salon's own number and messengers, and every conversation is saved on the contact in Kompot.ai. Roles and permissions decide who can open the client list, so the base stays with the salon when a specialist moves on.
The problem
The front desk answers the phone, WhatsApp and Telegram while a client is waiting to pay.
In Kompot.ai
Calls, messengers and website chat land in one conversation log per client, so the administrator works from one screen. Saved replies cover the price of a gel manicure or how to find the entrance, and a message from an unknown number becomes a new contact.
The problem
A client wants color and a manicure in one visit, and the two specialists' books do not line up.
In Kompot.ai
Both appointments go on the shared calendar under their specialists, so the administrator sees the gap between the blow-dry and the nail table before confirming. Each specialist checks the day on a phone and reads the client's card before she arrives.
The problem
A bride asks for hair and makeup for herself, her mother and her bridesmaids on the wedding morning.
In Kompot.ai
Build an estimate from the price list — trial, bridal styling, makeup per person, early start — and send it. You see when she opens and approves it. The deposit then goes out as its own invoice with a payment link, and the balance is a second invoice after the wedding morning.
The problem
First-time clients come once before the holidays and never return, and nobody knows who they were.
In Kompot.ai
Keep the date and service of the last visit as fields on the contact. A report or a segment shows who has not been back, and an email campaign or a scheduled workflow invites them for a quiet weekday instead of leaving the chairs empty.
How one order runs
From 'any slots on Saturday?' to a rebooked client
The request arrives
She writes in a messenger, calls or opens the booking page. A new number becomes a contact, and the question about a Saturday slot stays in her conversation log, not in someone's phone.
The visit goes on the calendar
The administrator puts the specialist and the time on the shared calendar, or the client picks a free slot on the booking page, which emails her a confirmation and reminders before the visit.
The specialist does the work
Before she sits down, the specialist reads the card: what was done last time, what she is allergic to, what she liked. After the visit a short note and a photo go on the record.
Payment and the next visit
Color, cut and manicure from two specialists go onto one invoice from the price list. She pays by card through the payment link, and her next visit is on the calendar before she leaves.
What you keep on record
- Client card
- Preferences, allergies, favorite specialist and birthday as custom fields on the contact, next to the notes from every past visit.
- Service menu
- Your price list by service and by specialist level — cut, color, manicure, brow shaping — ready for invoices and bridal estimates.
- Conversations
- Calls, messenger chats and emails with each client in one log that belongs to the salon, not to a personal phone.
- Event bookings
- Wedding and prom parties as opportunities, each with its estimate, deposit invoice and event date.
Digital employees · Full Service plan
Where an AI employee steps in for Beauty Salons
The moment
A client writes late in the evening asking for a manicure and brows on Friday after work.
The AI employee answers with prices from your knowledge base and sends the link to the booking page. If she needs both services back to back, it creates a task for the administrator to fit the two specialists together in the morning.
The moment
The phone rings on a pre-holiday Saturday while the administrator is taking a payment.
The voice agent picks up, asks for the name, the service and the preferred day, and transfers the call to the desk if the caller is already running late for a visit. The recording and summary are saved on the contact, and a workflow creates a callback task.
The moment
A client asks in the website chat whether she can have her brows tinted right after a facial peel.
The AI employee checks your instructions. If the answer is not there, it does not guess: it passes the question to a specialist and tells the client that a person will reply. The exchange stays in her conversation log.
Questions owners ask
- Can clients book a visit online without calling the front desk?
- Yes. The online booking page shows free time slots and the client picks one. Put the link on your website, in your messenger profile and in saved replies. The administrator still adds phone bookings to the same shared calendar.
- We do hair, nails and brows. Does one client card cover all of them?
- Yes. One contact holds the custom fields, notes, files and conversations for every service she uses. The colorist and the nail technician read the same card, and each adds a note after the visit.
- Can we move our client list from a spreadsheet or another program?
- Yes. Contacts import from CSV or Excel, including the columns you kept for birthdays or preferred specialists, which become custom fields. On the Business plan our team migrates the data for you.
- Is the AI employee that answers clients part of every plan?
- No. The AI employee for messengers and website chat and the voice agent for calls are part of the Full Service plan, where we also set them up with your services, prices and salon rules. The booking page, calendar and client cards work without them.
What it costs
Free for up to 3 users, with every feature: bring your own AI. $199 a month adds our built-in AI and moving your data over. $499 a month: we set everything up and support it every month.
Related industries
- CRM for Barber Shops
- CRM for Nail Salons
- CRM for Hair Salons
- CRM for Lash & Brow Studios
- CRM for Skincare Studios
- CRM for Tanning Salons
- All industries
See it on your own business.
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