Digital employees
AI assistant for WhatsApp and Telegram that answers customer messages
It answers customer messages from your instructions and knowledge-base pages, looks up the customer's own records and, if you allow it, creates contacts, tasks, opportunities and invoices. What it is unsure about goes to a person.
What it does
Customers write wherever it suits them: one in WhatsApp, another in Telegram, a third in the chat on your website. They ask much the same things: what it costs, what is included, what is happening with their request. While someone on your team gets around to replying, the customer is already writing to another company. The AI employee replies in the same chat. It relies on your instructions and knowledge-base pages and checks the customer's own records. A question it is not sure about turns into a task for a person.
Replies where customers write
The AI employee works in WhatsApp, Telegram, Facebook Messenger and the chat widget on your website. A customer writes in the channel they already use and gets the reply in the same conversation.
Answers from your knowledge base
You write its instructions and attach the knowledge-base pages it may rely on: services, prices, terms, frequent questions. What is written there is what the customer will read in the reply.
Knows who it is talking to
Before replying, it can look up the customer's own records in the system. Someone asking about their own request gets an answer based on their data, not a general brush-off.
Creates records, not only replies
With your permission it creates a contact, a task, an opportunity or an invoice right in the conversation. A new inquiry from a messenger lands in the system, and your staff do not have to copy it over by hand.
Permissions set per channel
For each channel you decide which actions it is allowed to take. You can let it create tasks in WhatsApp and keep website chat read-only, where it just looks up data and answers.
Hands off and keeps the answer
When the AI employee is not sure, it passes the question to a person as a task. The person's answer is kept as a rule, and next time the AI employee applies it on its own. You teach it with answers, not with settings.
How it works
Connect the messengers and chat
Connect a Telegram bot, WhatsApp through the WhatsApp Cloud API, a Facebook page for Messenger and the chat widget on your site. On the Full Service plan we do this for you.
Give it instructions and knowledge
Write how it should talk to customers and attach the knowledge-base pages it will answer from.
Choose what it may do
For each channel, switch on the actions you are ready to trust it with: creating contacts, tasks, opportunities, invoices. Or leave it read-only.
Answer what it passes to you
Questions it is not sure about come to you as tasks. You answer, and the answer is kept as a rule for the future.
Good to know
- It replies only in connected channels: a Telegram bot, WhatsApp through the WhatsApp Cloud API, a Facebook page, a widget on your site. It does not answer phone calls; that is the voice agent's work.
- It answers from your instructions and the attached knowledge-base pages. If they are incomplete or out of date, more questions will go to your staff as tasks.
- There is no AI on Free or Business. On Full Service, AI usage is counted: either a monthly allowance on the built-in models, or your own Claude or GPT account that you pay for yourself.
Which plan includes it
The AI employee comes with Full Service ($499 a month, up to 25 users), where every feature is included and we do the setup. The built-in AI includes 10 million tokens a month; beyond that it is $5 per million input tokens and $25 per million output tokens. You can connect your own Claude or GPT account instead and pay for it yourself. The Free and Business plans do not include AI.
Compare plansQuestions and answers
- What happens when the AI does not know the answer?
- It passes the question to a person as a task. Someone on your team answers, and that answer is kept as a rule the AI employee will apply next time. This is how it gradually learns what was missing from the instructions and the knowledge base.
- Can it issue an invoice or change data without my knowledge?
- Only if you allowed it. For each channel you choose the permitted actions: creating contacts, tasks, opportunities, invoices. If you want it to do nothing but answer questions, switch it to read-only in that channel.
- Can I see what it wrote to a customer?
- Yes. Messages from WhatsApp, Telegram, Facebook Messenger and website chat go into the customer's log together with their emails and calls. Open the customer and read the whole exchange.
- Do I need my own account with an AI provider?
- No. The AI employee runs on the built-in models with a monthly allowance that comes with the plan. If you prefer, you connect your own Claude or GPT account, and then you pay that provider yourself.
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