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AI receptionist for small business: AI phone answering 24/7

The voice agent picks up incoming calls 24/7, answers callers from the instructions you wrote, collects the details you need and can hand the call to a person. You get the recording, the transcript and a written summary.

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What it does

You are on a job, with a client, or asleep, and the phone rings. The caller does not wait; they dial the next company in the search results. By the time you call back, the work has gone to someone else. The voice agent answers instead of you. It talks with the caller, answers questions from what you gave it, and notes down what you asked it to find out: a name, an address, what needs doing. When the call ends, the caller is already a contact marked as a lead, with the recording, the transcript and a summary waiting for you.

  • Answers at any hour

    The voice agent takes incoming calls 24/7: in the middle of the working day when everyone is busy, in the evening, on a weekend. The caller gets a conversation, not a ring that nobody answers.

  • Instructions in plain language

    You write what the agent should say and ask in ordinary words, the way you would brief a new receptionist: what you do, what you don't, what to find out from every caller. There is nothing to program.

  • Your choice of voice and language

    You pick the voice the agent speaks with and the language of the conversation. Callers hear a voice that suits your company and talk in the language they are used to.

  • Collects what you asked for

    Tell the agent which details you need: the caller's name, the address, the kind of work, a good time to call back. It asks for them during the conversation, and the answers stay in the transcript and the summary instead of on a scrap of paper by the phone.

  • Transfers the call to a person

    The agent does not have to finish every conversation itself. It can transfer the call to a person, so a caller who needs one of your people does not have to hang up and dial again.

  • Recording, transcript, summary

    After the call, the customer's record holds the recording, the full transcript and a written summary, and the caller is saved as a contact marked as a lead. A workflow can react to the finished call: create a task or notify someone in the system or in Telegram.

How it works

  1. Connect a number for the agent

    The agent answers on a phone number at Twilio, Telnyx or Vonage that is connected to your workspace. On the Full Service plan we do this setup for you.

  2. Write the instructions

    Describe in plain language what the agent should tell callers and what it should ask them. Choose the voice and the language.

  3. The agent takes the calls

    A customer calls, the agent answers, holds the conversation, collects the details and, if needed, transfers the call to a person.

  4. You read the result

    Open the customer's record: the recording, the transcript and the summary are there. A workflow can create a call-back task or send you a notification in Telegram.

Good to know

  • The agent only answers incoming calls. It does not place calls on its own, so calling customers back is still done by your team.
  • It does not book appointments by itself during the call. It collects the details, and a person sets the time of the visit after the call.
  • You need a number at Twilio, Telnyx or Vonage connected to the workspace, and the Full Service plan. The agent answers only from what you gave it: what is missing from the instructions, it does not know.

Which plan includes it

The voice agent is part of the Full Service plan: $499 a month, up to 25 users, every feature, and we set everything up for you. The plan includes 60 minutes of voice agent calls a month; each further minute costs $0.45. Neither Free nor Business includes AI, so the voice agent is not available there.

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Questions and answers

Can the AI receptionist book an appointment during the call?
No. During the call the agent answers questions and collects the details you asked for, but it does not book appointments by itself. After the call a workflow can create a task for someone on your team, who then agrees the time with the customer.
Will the agent call customers back by itself?
No. The voice agent answers incoming calls and does not place calls on its own. After the conversation the caller is saved as a contact marked as a lead, and a workflow can create a task so that one of your people calls back.
What if the caller wants to talk to a real person?
The agent can transfer the call to a person. Either way, the recording, the transcript and the summary of the conversation are saved on the customer's record, and a workflow can notify the right employee in the system or in Telegram.
How does the agent know what to say about my company?
From the instructions you write in plain language. It answers from what you gave it and asks what you listed. If something is not in the instructions, it has nothing to answer from, so it pays to read the call transcripts and add what callers really ask about.

See it in your own trade

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See it on your own business.

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